Terms and Conditions
Payment and Commitment
Upon registration, you pay for the first two months in advance. After the first month, payment will be made on a monthly basis. All payments are made in advance and are binding.
New to the course?
If you are new and would like to try a lesson first, you have the option to pay for a single session. If you decide to continue, you will then pay for the first two months in advance.
Cancellations and Refunds
If you cancel a lesson, the payment will not be refunded, and no replacement lesson will be offered. However, if the teacher cancels a session, a new date will be scheduled.
Payment Methods
• Private students pay via MobilePay, and payments will be processed automatically.
• Companies pay via bank transfer.
Online Lessons
Lessons are conducted via Messenger and require both a mobile phone and a computer/tablet with a working camera, which must remain on during the lesson. Participants are expected to be fully focused and in a quiet environment without background noise.
It is not allowed to record lessons or take pictures without permission from all participants and the teacher.
Individual Online Lessons
• Price: 600 DKK / 45 min.
• Scheduled lessons are fixed. If the student is unable to attend, an alternative day within the same week may be arranged with the teacher. If this is not possible, the lesson will be considered canceled, and no refund will be provided.
Group Lessons
• Lesson duration: 2 x 45 min.
• Price: 216 DKK / 90 min.
• Scheduled lessons are fixed. If a student is unable to attend, the lesson is considered canceled, and no refund will be given.
Course Cancellations or Changes by the Teacher
If the teacher cancels a lesson, a new date will be scheduled.
Courses, workshops, and live sessions take place at the scheduled times. If there are not enough participants in a group course, the teacher may move students to another group or cancel the course entirely. If a course is canceled, the full amount will be refunded.
Course Cancellation by the Student
If you wish to cancel your course, you must do so in writing via email to contact@holmedal-dansk.dk.
Regardless of when you cancel, your payment commitment continues until the end of the current month plus one additional month.
Rights and Restrictions
All course materials belong to HOLMEDAL Dansk Sprogakademi. Your course participation is personal, and you are not allowed to share, sell, distribute, or lend course materials to others.
Complaints Regarding Services
If you experience any issues with a service, please contact us immediately. There is no 2-year warranty on services, but we will do our best to resolve any problems.
Dispute Resolution
If you wish to file a complaint, please contact us first. If we cannot reach a resolution, you may submit a complaint to the Consumer Complaints Board:
Consumer Complaints Board
Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby, Denmark
Tel: +45 41 71 50 00
Email: kfst@kfst.dk